Privacy Policy

UltraFlow Bio (“we”, “us”, “our”) is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.

Information We Collect

When you place an order or create an account, we collect your name, email address, shipping address, and payment information. Payment processing is handled securely by Stripe — we do not store card details on our servers. If you subscribe to our newsletter, we collect your email address only.

How We Use Your Information

• To fulfil and ship your orders and send order confirmation emails
• To send marketing emails, with your consent (you may unsubscribe at any time)
• To respond to customer service enquiries
• To improve our website and product offerings using aggregated analytics data

Data Sharing

We do not sell your personal data. We share data only with service providers necessary to operate our business: Stripe (payment processing), Resend (transactional email), and our hosting provider (Microsoft Azure). These providers are contractually obligated to protect your data.

Cookies

We use cookies for cart functionality and analytics. You can disable non-essential cookies through your browser settings. Essential cookies required for the shopping cart to function cannot be disabled without affecting site functionality.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete the personal data we hold about you. To exercise these rights, contact us at the address below. California residents: see our California Privacy Notice.

Data Retention

We retain order data for up to 7 years for accounting and legal compliance purposes. Newsletter subscriber data is retained until you unsubscribe.

Contact

For privacy enquiries: support@ultraflowbio.com